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Customer Experience Design Manager - 6 month contract in West London

Customer Experience Design Manager - 6 month contract in West London

Description

Customer Experience Design Manager - 6 month contract - London 

My client are looking for Customer Experience Design & Insight Manager to develop a seamless end to end customer journey across all channels and touch points. 

Skills & experience 

*Proven experience of developing end to end customer journey maps 
*Deliver reporting & analytics for customer experience 
*Develop experience design briefs and oversee the implementation 
*Help improve key measures of customer experience - surveys, mystery shopping etc. 
*Analyse data & insight and provide presentations around this 
*Excellent stakeholder management & influencing skills 
*Must have worked on complete remodel/new customer experience roll out project in a multi-channel environment 
*You will ideally come from a retail, telecoms or services background 

Other info: 
This role has the potential to go permanent too! Interviews to take place immediately with the candidate ideally starting in the next 2 weeks - candidates on a 4 week notice will be considered though. 

Please contact Katie Matkin on ************ to find out more about this opportunity. 

customer journey, insight, data, customer experience, multi-channel, retail, journey mapping 


Interquest Group PLC is acting as an Employment Business in relation to this vacancy.

Item Details

Salary Not specified
Job Location West London

Location

London, England

Advert details

Advert ID: 81
Displayed: 415
Expires: 28-04-2019 14:43:00

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