Customer Experience Design Manager - 6 month contract in West London

Customer Experience Design Manager - 6 month contract in West London

Item Details

Salary Not specified
Job Location West London


London, England


Customer Experience Design Manager - 6 month contract - London 

My client are looking for Customer Experience Design & Insight Manager to develop a seamless end to end customer journey across all channels and touch points. 

Skills & experience 

*Proven experience of developing end to end customer journey maps 
*Deliver reporting & analytics for customer experience 
*Develop experience design briefs and oversee the implementation 
*Help improve key measures of customer experience - surveys, mystery shopping etc. 
*Analyse data & insight and provide presentations around this 
*Excellent stakeholder management & influencing skills 
*Must have worked on complete remodel/new customer experience roll out project in a multi-channel environment 
*You will ideally come from a retail, telecoms or services background 

Other info: 
This role has the potential to go permanent too! Interviews to take place immediately with the candidate ideally starting in the next 2 weeks - candidates on a 4 week notice will be considered though. 

Please contact Katie Matkin on ************ to find out more about this opportunity. 

customer journey, insight, data, customer experience, multi-channel, retail, journey mapping 

Interquest Group PLC is acting as an Employment Business in relation to this vacancy.

Advert details

Advert ID: 81
Displayed: 304
Expires: 28-04-2018 14:43:00

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