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iCandy World Ltd - iCandy offer a collection of beautifully formed nursery products and accessories.

Contact Mark Bradbury


Overview: An opportunity has arisen for a permanent role as a Technical Aftersales Assistant to support and work alongside the existing members of the iCandy Technical team. Duties & Responsibilities: The candidates duties and responsibilities will include the following: Telephone duties including taking orders for spare parts and giving technical advice; Advising customers via live chat; Dealing with emails that will include spare parts ordering and technical queries; Picking and packing of spare parts; Packing sample stock for consumer shows; Basic QC Checking of incoming products; Processing orders; Assisting with stocktaking duties; General housekeeping. There will also be times when the candidate will need to cover for other members of the technical team with activities such as hands-on product repair.   Candidate: The candidate must have the following: Good telephone manner; Experience dealing with customers; Good technical know-how; Successful organisational skills; Good time keeping; Flexibility; Ability to work on their own initiative and as part of a team; Good problem solving skills. The candidate must also be a quick learner; be able to prioritise workloads and have a ‘can do’ attitude. Physical Requirements: The candidate should expect to be on their feet for large periods of each working day; be able to lift up to 20Kg on a semi-regular basis; reach or work above shoulder height; be able to walk, stand, bend and twist intermittently throughout each working day. Knowledge: It is essential that the candidate is technically minded and has experience of using basic hand tools. The candidate should have at least a basic knowledge of Microsoft Outlook and must have good written English skills. Knowledge of Microsoft Nav would be desirable but is not essential. General skills / attributes: Good communication skills are required and being able to pick-up and follow instructions is a must. Multi-tasking will be needed at times and flexibility is important. It is essential that the candidate has good customer service skills as they will be speaking with customers regularly.   

Item Details

Salary £17,000 per year
Required Skills See above job description
Job Location Biggleswade, UK
Application Email [email protected]
Seller Type Business/Trade


Biggleswade, Bedfordshire, South and South East England, England
, SG18 8UB

Advert details

Advert ID: 2525
Displayed: 21
Expires: 28-08-2018 14:18:00

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